Please detail the specific sequence of steps that led you to arrive at the problems, as we cannot offer you a solution or fix them if we cannot understand how to reproduce them.

Did you receive an error message? If so, what did it say? If you can reproduce the error message, please copy the error message details and reply with these details.

This PDF gives details on what information is needed for us to be able to diagnose your problem, and where to find the information on your computer.