Retrotec Limited Warranty

Warranty coverage

This limited warranty covers defects in materials and workmanship in “Products” manufactured by Retrotec to the extent of repair or replacement or refund at Retrotec’s option. “Product Owner” is defined as the original end user and all their employees. In cases where the original purchaser is a Reseller who just resold the Product, the Product Owner would be the first end user.

Period of coverage

Warranty starts at the date of purchase if registration on Retrotec’s website is completed within 30 days of purchase or the date of manufacture if not registered within 30 days of purchase.

Standard Limited Warranty

The standard limited warranty period is 2 years parts and labor.

Extended Limited Warranty

The extended limited warranty is 5 years parts and labor. Currently available in North America and Europe only.

Some additional exemptions may apply for both standard and extended warranty.

10-Year Warranty on Fan Shells from the date of purchase by the Product Owner and is limited to the parts cost for Model 5000 and 6000 fan shells in the case of breakage, shattering or cracking under normal usage but does not include any other components attached to the shell. 

Refurbished equipment is 1 year parts and labor.

Flow Finder Warranty is 1 year parts and labor. Refurbished Flow Finder Warranty is 6 months parts and labor.

Pressure Vent LLC Pressure Relief Vents is 3 years parts and labor.

Warranty is 90-Days on:

• AirTracer Product Line
• Weather Strip as found on the Cloth Door Panel, Modular Door Panel, or Triple-Fan Molded Panel Set
• Fabric Products made with cloth such as Cloth Door Panels, Cases, Bags, Umbilicals, Covers and Caps
• Repaired or replaced equipment is for the balance of the original warranty or for 90 days from the date returned to the Product Owner, whichever is longer.
• Flex-duct

Who is covered

This limited warranty extends to the Product Owner, which is the company, or entity that first purchased the Products directly from Retrotec or from an Authorized Reseller. The Product Owner has the option of contacting Retrotec directly for warranty service.

How to get Warranty service

Most products that appear defective function perfectly upon receipt at our factory. Contact the company who sold you the equipment first to see if issues can be resolved without returning them since this will save time and shipping costs. Often gauges for example may stop working because of water in tubes, pinched tubes or leaking tubes. This is easy to detect and fix in the field.